Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of products, such as custom or personalized items, may not be eligible for return unless they arrive damaged or defective. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions on how to proceed.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This is to ensure that your returned item is received and processed correctly. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges for returned items. If you would like to exchange an item, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct product without delay. Please keep in mind that the new order will be subject to our standard processing and shipping times.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report any issues within 7 days of receiving the item. We may request photos of the damage or defect to assist with the return process. If approved, we will provide instructions for returning the item and will cover the return shipping costs in such cases.
Final Sale Items
Some items may be marked as final sale and cannot be returned or exchanged. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about whether an item is final sale, please reach out to us prior to your purchase.